Warranty Policy
At JED Radiators Online, we stand behind the quality of our products and are committed to supplying reliable automotive cooling solutions. All products supplied by JED Radiators Online are covered by warranty against manufacturing defects, subject to the terms and conditions outlined below.
Warranty Period
All products are covered by a manufacturer’s warranty from the date of purchase. Warranty periods may vary depending on the product and supplier. Please contact our team if you require further information regarding the warranty period applicable to your specific item.
What Is Covered
Warranty coverage applies to defects caused by faulty materials or workmanship under normal operating conditions.
If a product is found to have a genuine manufacturing defect, JED Radiators Online will assess the claim and, where applicable, provide a repair, replacement, or other suitable resolution in accordance with the warranty terms.
What Is Not Covered
Warranty does not cover issues caused by:
- Incorrect installation or installation by an unqualified person
- Damage caused by accidents, misuse, neglect, or external impact
- Overheating caused by other vehicle components or cooling system failures
- Incorrect coolant type, contamination, corrosion, or lack of maintenance
- Modifications or alterations made to the product
- Damage caused by racing, competition use, or non-standard vehicle applications
- Normal wear and tear
Installation Requirements
To ensure warranty coverage remains valid, products must be installed correctly and used for their intended application.
We recommend installation by a qualified automotive technician, and customers may be required to provide proof of professional installation when submitting a warranty claim.
Warranty Claim Process
To submit a warranty claim, please contact JED Radiators Online and provide:
- Your order number and proof of purchase
- Details of the issue experienced
- Vehicle details, including make, model, year, and engine specifications
- Photos or videos showing the issue (if applicable)
- Any relevant installation or repair information
Our team will review your claim and advise on the next steps. Products may need to be inspected before a warranty decision can be made.
Freight & Warranty Returns
If a product is approved for warranty assessment, JED Radiators Online will provide instructions regarding the return process.
Customers should not return products without prior approval, as unauthorised returns may delay the assessment process.
Important Information
Warranty coverage applies only to the original purchaser and is not transferable.
This warranty policy applies in addition to any rights available under Australian Consumer Law.