Privacy Policy
At JED Radiators Online, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you place an order, contact us, or interact with our website, we may collect personal information including:
- Name
- Billing and delivery address
- Email address
- Phone number
- Vehicle details provided for product fitment enquiries
- Payment and transaction details
- Any other information you provide when contacting us
How We Use Your Information
We collect and use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide tracking information
- Communicate with you regarding your purchase or enquiries
- Assist with warranty claims, returns, and customer support
- Confirm vehicle fitment and provide product recommendations
- Improve our website, products, and customer experience
- Send marketing communications where you have provided consent
Payment Information
Payments are processed securely through third-party payment providers. JED Radiators Online does not store your complete payment card details.
Your payment information is handled in accordance with the security and privacy policies of the relevant payment provider.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to provide our services, including:
- Courier and freight providers for delivery of your order
- Payment processing providers
- Website hosting and technology providers
- Service providers assisting with business operations
We only provide information required to complete these services and do not sell, rent, or trade your personal information to third parties.
Website Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and assist with website functionality.
You can choose to disable cookies through your browser settings; however, some website features may not function correctly as a result.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we take security seriously, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
Accessing or Updating Your Information
You may request access to the personal information we hold about you or ask us to update or correct your information.
To make a request, please contact us using the details below.
Marketing Communications
If you choose to subscribe to marketing communications, we may send you information about products, offers, and updates.
You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.
Third-Party Links
Our website may contain links to third-party websites. JED Radiators Online is not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website operations.
Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
JED Radiators Online
Email: jedonline@outlook.com.au